FAQs

Frequently Asked Questions

 

How is the glass presented and packed for posting?

All glass items come wrapped, bubbled wrapped and well protected, then either in jiffy bags or boxes depending on size.  We try to recycle packaging where we can and as much of it is recyclable too.

Jewellery items are tissue-wrapped, organza bagged or  gift-boxed, depending on what is suitable for piece.

Delivery is by Royal Mail.

 

How can I pay?

We accept payment by PayPal.  (Please note this does not mean that you have to have a pay pal account to pay. )

And BACS Transfer.

 

Can I return an item?

Yes, If for some reason you are not happy with your item please inform us via email and then return to us, in it's original condition within seven days of purchase for a full refund.

You will be responsible for the cost of returning your item(s) CStar Design. CStar Design cannot be responsible for parcels that fail to reach it, so please make sure you obtain an appropriate proof of posting. We recommend that customers returning orders from outside of the UK send their returns via a registered trackable service.

You must return the item unused, with any original packaging and tags intact. All items will be inspected on return.

 

How much is postage and packing?

Postage to the UK mainland is £1.80

Postage to Europe, America, Canada and the rest of the world is £5.50

 

Do you teach?

Officially No, however catch us in the right mood and it might be a yes.   Afraid neither of us are teacher material.....or public speakers for that matter.

 

Do you take commissions or special orders?

Commissioned projects are totally possible and are in fact our main bulk of work. Commissioned projects always begin with an initial chat with the customer to establish exactly what is required, where the piece will be situated, design, colours and any other requirements needed.

As you can see we do work in all kinds of glass related techniques, we try to accommodate all ideas to create a piece that suits what you, the customers wants.

Once the design is approved the project is normally completed in 4-8 weeks, but that may vary.  Please contact us for more details.

Fused Glass pieces, Yes.

Lampwork Beads, No.

Stained glass windows, Yes.

What’s the difference between ‘stained glass’ and a ‘leaded-light’?

Stained glass – has the decorative details most commonly associated with churches – faces, flowers, scrolls, lettering etc fused onto the glass pieces making up the design after having been applied by brush. 

A leaded light has no painted details – its made up of pieces of uncoloured or coloured glass.

In both stained glass and leaded lights the individual glass pieces are held together in the lead and made rigid and waterproof by applying ‘cement".

Do you install stained glass?

No, sorry.

Will you just supply stained glass and leaded lights and not fit?

Yes

How long does it take?

A straight forward, commission piece, usually takes 4 weeks. 

However if the are lots of design and or colour changes this can prolong the process.  So once design is finalized the build usually takes 2 weeks.

What determines the cost?

Cost is based on size and choice of materials ie glasses.

The more complex the window and more cuts it has, the higher the cost.

 

Can I come and see the workshop?

Yes, but its by appointment only.  So please ring Lisa 07834 725566 to arrange, or alternatively please fill in our contact form.